There is a one year repair or exchange warranty on my products, which covers craftsmanship faults only, not wear and tear from regular use or loss of an item. In order to consider a warranty claim, I will need to see the piece in person so I can verify the claim, as well as receiving proof of purchase.
Also note, it is the customers' responsibility to accurately confirm their ring size. If an error is made, and your piece needs re-sizing or re-making, then there will be a fee of £150 + VAT, we would require the ring to be unworn and in perfect condition in this instance. This applies to repeat items only, not for bespoke items. This is due to the fact that any coatings will be burnt off in the re-sizing process and will need to be re-engraved and plated. If your ring needs to be sized up, I can re-size your piece free of charge within one year of purchase. A small fee will be charged for any re-sizing outside of this time.
* We do not repair works that have been badly treated or have lost their plating from over use. If you have plating on the outside of the engravings on your ring please be aware, if worn too much, the plating will wear away over time.*
*Updated 4th August 2021