There is a one year repair or exchange warranty on Castro Smith products. This covers craftsmanship faults only, the warranty does not cover wear and tear from regular use or loss of an item. In order to consider a warranty claim, we will need to see the piece in person to verify the claim, as well as receiving proof of purchase.
Please note that it is the customers' responsibility to accurately confirm their ring size. If an error is made, and your piece needs re-sizing or re-making, then there will be a fee of £300 + VAT. To start this process, we require the ring to be unworn and in perfect condition. This is due to the fact that any coatings will be burnt off in the re-sizing process and the ring will require re-engraving and plating.
In the case that your ring only. needs to be needs to be sized up a small amount, we can complete this free of charge within one year of purchase.
* We do not repair works that have been badly treated or have lost their plating from over use. If you have plating on the outside of the engravings on your piece, please be aware, if worn too often, the plating will wear away over time. We always suggest with pieces with any outer plating that they should be worn as occasion wear only *
*Updated 6h January 2021
If you have any questions, please get in touch here.
Whether you’re looking for a bespoke engagement ring or one-of-a-kind commission, we’ll work with you every step of the way to create something special. Your personalised process starts with a briefing, detailed initial sketches and a consultation in our atelier space, and ends with you receiving your unique handcrafted piece.
Due to the intricate nature of our work, commissions come with a minimum timeline of six months, and there’s a lot to think about to ensure you’re getting the perfect piece of jewellery for you.