Shipping & Return Policy

Shipping and Delivery Information

International Orders: All international orders are shipped via DHL Express and are fully insured up to the value of the item.
* Please be aware that any duties and taxes incurred in the destination country are the responsibility of the customer. *
These import taxes are applicable only for shipments outside of the UK.

IMPORTANT

For shipments to the USA with a value of 2,500 USD or more:

  • Customs authorities require an Employer Identification Number (EIN)
  • To help avoid customs clearance delays, we encourage shippers to provide the EIN on behalf of the Recipient when creating the shipment

UK Orders: VAT will be charged on all UK orders. Delivery is free within the UK.

Production and Shipping Timeline

Every piece of Castro Smith jewellery is handmade. The lead time for made-to-order pieces is approximately 10 weeks. Ready-to-ship items will be dispatched within 1 week of purchase. If you require your piece sooner, please email kobayashi@castrosmith.com to discuss your deadline.

Gift and Surprise Orders

If your purchase is intended as a surprise or gift, the order will arrive in an unbranded cardboard box. Inside, the jewelry will be carefully wrapped in a beautifully handcrafted Japanese wooden box and accompanied by a drawing.

Delivery Costs

International: £50
UK: Free
Please note that any duties and taxes incurred in the destination country are the responsibility of the customer.

We thought you might like...