Shipping & Returns
All orders are shipped via DHL Express and will be insured up to the value of the item. UK shipping is free of charge and International shipping will cost £25. Please also note that any duties and taxes incurred in the country of destination are the responsibility of the customer.
The lead-time for delivery is around 4-6 weeks as each item is made to order, but if you need your piece sooner, please email firstname.lastname@example.org or use the contact form to get in touch, and we will try our best to have it ready for when you need it.
Just in case the item is a surprise for someone else, your Castro Smith piece will arrive in an unbranded cardboard box. However inside the outer packaging, the piece will be set within a beautifully hand crafted Japanese wooden box.
I hope you are really happy with your special piece of Castro Smith jewellery. However, if you have any concerns, please contact me immediately and I will try and help rectify the situation or offer any advice.
As I am a solo maker, and I carefully consider and handcraft every piece to suit individual customer's size and vision, I do not offer a refund policy for any of my items. This includes items from the shop as well as bespoke commissions, as everything is made to order.
I hope this does not seem unreasonable and that you understand the long hours and personal attention that goes into making each piece to order having worked closely with you to get the design right at the outset.