Shipping & Returns

Shipping

All orders are shipped via DHL Express and will be insured up to the value of the item. Please also note that any duties and taxes incurred in the country of destination are the responsibility of the customer.

The lead-time for delivery is 6-8 weeks as each item is made to order. If you need your piece sooner, please email kobayashi@castrosmith.com or use the contact form and we will try our best to have it ready for your deadline.

In the case that the item is a surprise for someone else, your Castro Smith piece will arrive in an unbranded cardboard box. However inside the outer packaging, the piece will be set within a beautifully hand crafted Japanese wooden box.

Please note details of delivery costs for all orders: 

EU £25
International £45
Collection Free

**Please remember that any duties and taxes incurred in the country of destination are the responsibility of the customer.**

Returns

We hope you are really happy with your special piece of Castro Smith jewellery. However, if you have any concerns, please contact us immediately and we will try and help rectify the situation or offer any advice.

Castro Smith is a solo maker, he carefully considers and handcrafts every piece to suit each individual customer's size and vision, we do not offer a refund policy for any items. This includes items from the shop as well as bespoke commissions, as every piece is made to order.

We hope you understand due to the long hours and personal attention that goes into making each piece to order having worked closely with you to get the design right at the outset.

 

 

 

Registered Company: Lord Of The Rings Limited