Jobs

About Castro Smith

Castro Smith is an independent jewellery brand specialising in hand engraving. Castro’s studio space is currently one of many creative studios located at Cockpit Arts in Central London. Castro works predominantly on a bespoke commission basis as well as selling his pieces through Dover Street Market International, Twist, Reliquary and August LA.

The business has been operating for just over three years and is growing rapidly. It’s an exciting time of growth for the brand and Castro is looking for someone who can help support him and keep existing processes running smoothly.

Contract Type: Freelance with a 3 month probationary period
3 days per week
Hours: 10am - 6pm

Summary of Role

This is a unique opportunity to gain first-hand experience working with a small but increasingly growing business. You will be working directly with Castro to assist with long term strategy, as well as overseeing the day to day operations of the business.

Being one of five people in the business, this role will suit a self-starter, someone highly organised, driven, fun and full of energy, who can happily work autonomously as well as supporting Castro with business decisions where needed.

Customer Service

Managing multiple inboxes answering enquiries, educating customers about process, design phases and product.
Arranging and hosting studio consultations, recording all information needed for the process
Quoting on order options
Managing shipping of goods and updating customers

CRM

Using the CRM system ‘Monday’ to keep track of orders production timelines and to log important information

Ecommerce

Ensuring the website is kept up to date and looking fresh
Capturing and keeping track of all web orders
Updating the blog when appropriate

Finance

Using Xero to invoice customers and tracking incoming payments via Paypal and company bank account
Using the app ‘DEXT’ to submit all company expenses
Assisting company accountant with any queries and supporting quarterly VAT returns and annual tax return where necessary
Paying suppliers promptly and accurately

Retail Relationship Management

Ensuring all orders are captured accurately and status updates are shared with retail partners
Keeping track of payments
Creating relationships with potential stockists

Supplier Management

Develop strong relationships with all of Castro’s suppliers
Placing orders
Ensuring deadlines are met
Quality control
Researching new suppliers to on-board or trial

Personal Assistance

Diary management
Regular reminders
Time management

Inventory Management

Completing quarterly stock takes
Updating retail stock lists

Social media management

Keeping Facebook up to date

Archiving and documenting

Ensuring all design work is saved digitally and original drawings are stored correctly
Documenting customer stories from bespoke orders
Documenting all press features

Occasionally collecting materials from suppliers

Skills Required

High level of customer service experience and a great understanding of identifying target customers, evaluating interest and handling correspondence
Confident and outgoing, used to networking and experience in outward-facing roles
Keen interest and experience working in the jewellery industry
Great communication skills, both written and verbal
Initiate and lead the development and production of new designs
Prepared for a fluid role where hands-on work outside of the immediate scope of the role may be required
Effective time management and ability to work to tight deadlines
Manage workflow between supplier and staff
Independent and strong ability to work autonomously
A logical, patient and calm approach to problem-solving
Experience using GSuite, Microsoft Office, CRM systems, Adobe Photoshop
Fun, positive and a dynamic thinker